Workbench, as a fully hosted solution for B2B Partners

Workbench

World-class brands choose Workbench, our workplace insights platform

THE SOLUTION

How our platform works

Our workplace insights platform Workbench gathers and connects fragmented data from across a company, to help leaders understand how work gets done.

Using proprietary software, A.I. techniques and Machine Learning, Workbench then analyses and develops this into high value insights, which informs expert recommendations and reporting.

This organisational intelligence enables our partners and direct clients to deliver and benefit from performance optimisation.

We provide leaders with full situational awareness, giving you the clarity to make better-informed decisions and improve organisational performance.

WORKBENCH OVERVIEW

Information architecture

To improve performance, you need to understand how work gets done in your organisation. The success of your strategy relies on a relational understanding of the enterprise systems your people use – whether its communications, productivity or collaboration.

Workbench turns this fragmented data into actionable insights for leaders.

We don’t believe in a one size fits all solution, because every organisation has different strategies, challenges and needs. Instead Workbench provides a dynamic view of the network patterns of behaviour across your workforce.

And with an always-on approach to this analysis, it gives you the continuous insights needed to optimise your organisational performance.

Product Capabilities

Framework Manager

A diagnostic framework is a systemised approach to evaluating critical elements of business operations. It allows you to quickly assess and test relative strengths and shortcomings in key areas across your company. These could include critical organisational capabilities in resilience, strategy, digital, innovation, leadership, compliance, or how well your efforts to improve culture have been embedded.

Organisational Index by Temporall

With some clients, we use our own Organisational Index, a diagnostic framework developed by Temporall

Combining this input with data extracted from systems and records, we use Workbench to analyse, interpret and visualise the findings, allowing a set of tailored and prioritised recommendations to be delivered. We support regular ‘check-ins’ (via Bots) to help identify and track key changes, patterns and trends.

Organisational Index (OI)
Diagnostics on People, Organisation, People, Technology
Also includes eNPS and Culture
Utilised at full organisational or geographic / demographic level

Organisational Resilience Index by Temporall

The Organisational Resilience Index (ORI) is a framework for measuring the key factors which contribute to individual, leadership and organisational resilience during periods of crisis, uncertainty and disruption.

We use Workbench to deploy the ORI. We gather data from multiple sources and analyse the results to give leaders a full picture of the mindset, behaviours and actions that impact organisational resilience.We support regular ‘check-ins’(via Bots) to help identify and track key changes, patterns and trends.

Organisational Resilience Index (ORI)
Diagnostics on Individual, Leadership, and Organisational resilience
Utilised at full organisational or geographic / demographic level

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Advanced organisational diagnostics

Using proprietary software and A.I. techniques our workplace insights platform transforms fragmented organisational data into high value insights, recommendations, and reporting. This is based upon data contributed by employees using our own framework, or data that has been gathered from 3rd party systems and then analysed.

Dashboards
Segmentation & advanced filtering
Data available to analyse in multiple languages
Campaign Manager
Bot Manager i.e. Slack, Teams
App Manager: iOS & Android

Continuous insights

Unlock and surface critical insights that live in Enterprise communication and productivity applications, identify and act upon key changes in behaviour, attributes and sentiment.

Systems Library
Slack Signals API
Timeline visualisations
Comparative reporting
‘Check-ins’ with employees via Bot Manager
Integrate to 3rd party systems

Monitoring

Proactively monitor organisational state and react to changes in key performance metrics. Create, configure and instrument key organisational performance metrics (KPIs) from 3rd party systems of records

Connector Manager (Systems of records)*
Metrics Manager
KPI Dashboard
Threshold alerting
Trend analysis

* implementation exercise

Enterprise Grade Platform

Workbench has been designed from the ground up by leaders with deep Enterprise experience. Our Board has held global executive roles at organisations including Google Cloud, Adobe, Oracle and Salesforce.

Workbench has a multi-layered approach to privacy, security and trust:

Enterprise-grade Cloud infrastructure
Application Security: industrial end-to-end encryption
Fully roll-based, two factor authentication (2FA)
Full Privacy Policy
GDPR compliant

Workbench Frequently Asked Questions (FAQs)

Here are some of the questions we hear most often, if you don’t see what you’re looking for then please get in touch!

What is your Workbench offering at Temporall?

Workbench is Temporall’s workplace insights platform. It is a fully Cloud-based Enterprise technology platform designed to deliver continuous Organisational Intelligence for Temporall’s direct clients.

What product capabilities does Workbench have?

Workbench gathers and connects data from across a company’s employees, systems and records to provide a complete organisational view. Using proprietary software and A.I. techniques our workplace insights platform unlocks the value in fragmented data and turns it into an easy to digest insights, recommendations, and reporting. We use A.I., systems integration, quantitative, qualitative, and sentiment analysis, search, entity extraction, tagging, and organisational network analysis (ONA) to turn data into insights.

Is your Organisational Index included in Workbench?

Yes. Our organisational diagnostic index is included. We will shortly be adding another index, watch this space!

How does Workbench differ from Workbench+?

We work with a select number of direct clients to surface critical insights into organisational performance around strategy, transformation, digital readiness, resilience, risk, people & culture. We use Workbench to do this and our Insights team. Workbench+ has been designed for use by our Partners. Partners use Workbench+ to deliver a wider set of Solutions than Temporall.

How do employees contribute data to Workbench?

Workbench gathers and connects data from across a company’s employees, systems and records to provide a complete picture of their organisation. We support data gathering from employees via survey methods as well as our Bot Manager (Slack, Workplace by Facebook, GSuite and Microsoft Teams), this makes the end-user experience more dynamic and personalised.

What about data that sits in third party systems?

Data that sits in Enterprise communication and productivity applications can be accessed via our Systems Library. This enables, via our Signals API, to connect to ‘systems signals’ that are auto-generated from the source system, an example of this is Slack. This data is anonymised, aggregated and encrypted. Workbench then applies in-built A.I. techniques, algorithms and a visualisation layer to help Workbench+ PowerUsers to interpret and gain insights from this data.

What about systems of record?

Data that sits in systems of records like Salesforce or Workday for example can be connected to via our Signals API Connector Framework. During implementation our Technical Services team can build Record Connectors based on our clients’ specific needs.

What frameworks are included on Workbench?

With some clients, we use our own Organisational Index, a diagnostic framework developed by Temporall in collaboration with world-class experts. We gather end-user feedback about a client’s People, Leadership, Organisation, and Technology capabilities. Clients can also add in culture and employee Net Promoter Score (eNPS) diagnostics.

What does it mean when you say Workbench is a hosted solution?

Workbench is a fully Cloud-based Enterprise technology platform.

Who is the primary user of Workbench?

We have two primary users of Workbench, an Administrator who is responsible for tasks including user provisioning, integration configuration, campaign initiation. The second role is that of an Analyst. This role uses the visualisation layer of Workbench to undertake data analysis and interrogation. They utilise dashboards and drilldowns to generate insights, recommendations and reports. Workbench is role-based so users only see the system components they have the right permission to do so.

Can we gather data safely, securely and with end-user privacy and anonymity maintained?

Yes, Workbench has been designed with privacy and security in mind, from the bottom up. Workbench is an Enterprise software platform. It utilises end-to-end encryption, has a full privacy policy, and is GDPR compliant.

How is Workbench licensed?

Our Licensing model is based on a per-user licensing model, please visit our pricing page for full details.

How do you support clients

Our expert team will work with you closely, first understanding your specific business needs and identifying areas of only partial organisational sight. We then gather new or existing data from your employees and systems onto Workbench. Here we apply a range of data analytics and visualisation techniques, to deliver an insights and recommendations report providing you with the organizational intelligence you need.

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Rakuten Marketing is in a period of significant transformation, it is essential for us to capture data, listen to our teams, and to gain valuable insight from our most important asset – our people. Temporall has enabled us to truly understand sentiment and performance levels across our company and take the necessary strategic actions to evolve and adapt.

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We partnered with Temporall to help us understand better the underlying sentiment of our customer survey data; their expertise in data science and technology enabled us to target specific improvements that enhance our customers’ experience.

Ready to unlock your Organisational Intelligence?

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