Unlock the secret to successful hybrid working

Rebecca Payton
June 7, 2022

Understanding the impact of hybrid working and how work gets done in the hybrid era is seriously difficult. But digital workplace analytics hold the secret to successful hybrid working.

The last two years have seen an unparalleled acceleration of digitalisation in the workplace. As the pandemic spread, so did the need for remote working solutions.

Within a matter of days, whole companies were working remotely. Office plants were abandoned. Milk left to sour. Client lunches cancelled. And the traditions of office working were left at the door – with many still struggling to make a comeback today.

Companies had to quickly find novel ways of tackling the dilemmas of remote working and the result was a mass adoption of digital workplace tooling. 65% of companies increased their use of collaboration tools in 2020 (IDC) and two years on, we can’t live without them.

But how can you unlock the secret to successful hybrid working?

Hybrid working is not just about where people work. It’s about when and how they work too.

Now, Slack, Salesforce, Microsoft Teams, Google Workspace etc. have become the virtual home of any rapidly growing, digitally native, hybrid workplace. These tools help get hybrid work done.

But you don’t know how work is getting done. And that’s a problem.

If you don’t know how things are working – or not working – it becomes incredibly difficult to make the best decisions about the future of your people, the physical workplace and digital digital.

Workplace analytics

Digitital workplace analytics enables organisations to use data from various cloud-based platforms such as Slack, Google Workspace, and Microsoft Teams to understand how work gets done.

It provides insights on productivity, efficiency, engagement and cultural dynamics in your modern hybrid workplace, maximising the data that already exists in your workplace tools.

Workplace analytics harnesses metadata from your current tech stack. It’s data that you’ve already paid for. Data that is currently going to waste. Data that holds the secrets to your hybrid working success.

Unlock the secret to your hybrid working success

Using data to understand teams, their hybrid working behaviours, and the business impact of your technology choices, has never been more important.

But you’re currently making decisions using just 1% of your workplace data.

As a result, we hear the same concerns from leadership teams time and time again. I don’t know how work is happening. I don’t know how our hybrid teams are collaborating. I don’t know the ROI of these workplace tools–to highlight just a handful.

Digital workplace analytics harnesses the data that already exists in your digital workplace tools to answer these concerns and more.

Email and Meetings Culture

In an attempt to stay aligned and connected in the modern hybrid workplace, people are spending longer in meetings, writing more emails and constantly pinging on tools like Slack and Microsoft Teams.

As a result, they have less time for deep work. And less time to actually get stuff done.

But it’s not just the fact that the working day is getting eaten up. It’s the multiplier effect of this distraction. A study conducted by University of California, Irvine found that every time an employee is distracted they lose 23 minutes getting back to the original task.

Imagine that for every Slack notification you hear, every meeting you attend, every email that pops-up, every pre-meeting meeting you get roped into, you lose an extra 23 minutes of your day. It seriously adds up.

And the evidence is there. Research from Microsoft Work Index, has shown that the average working day has increased by more than 13% (46 minutes) since March 2020, with after-hours work increasing even more rapidly.

It’s probably happening in your organisation.

Assess your email and meetings culture in your changing workplace using continuous data from your workplace tools. Make the best decisions on your communications choices. Visualise how modern hybrid work gets done.

Cross-functional Collaboration

Even before the normalisation of hybrid working, a jaw-dropping 75% of cross-functional teams were dysfunctional. Now, with the majority of knowledge work being conducted in some kind of hybrid arrangement, the threat of siloed working patterns is growing.Some teams go into the office every Monday and Tuesday. Others just go in on Wednesday and Thursday. The teams that go in on Friday also go for after work drinks. And there’s some team members that rarely make it to the office at all.

Where they used to regularly cross paths in the office, walk to lunch together, grab a coffee in the morning, overhear interesting conversations and share ideas freely across the office floor, they now rarely communicate.

Collaboration now happens virtually. And your digital workplace tools hold insights about your current internal collaboration and communication patterns. Workplace analytics continuously measure the impact of hybrid working on your cross-functional collaboration, creativity, engagement, isolation, innovation–as well as highlight potential burnout signals.

Temporall’s proprietary AI network technology empowers you to visualise how teams work together, with dynamic, easy-to-understand organisational network maps.

With visibility on how your organisation is working together you can intentionally design your hybrid working organisation for cross-functional team success.

Technology ROI and maturity

As an organisation and the environment in which it operates changes, different teams adopt new tools with the intention of solving and adapting to new challenges.

Over the last few years it’s fair to say that there have been some pretty big changes for organisations across the globe. According to Gartner, IT and digital workplace leaders implemented new tools and technologies at unprecedented levels.

But the functionality of many tools often overlaps and the business impact is difficult to quantify using standard product analytics, which provide little context and no cross-tool analysis.

Temporall’s workplace analytics unlock key insights from your workplace tools to understand adoption rates, utilisation and activity across different departments, tenures, seniority, hybrid working set-ups etc. It can provide an essential look at how different digital tools are used to get work done and the relationship to your communication and collaboration culture.

You can then make decisions to retire certain tools and optimise based on real-time, continuous insights into what’s actually happening in your unique modern hybrid workplace–delivered on one centralised platform.

At Temporall, we are leaders in digital workplace analytics.

Our platform harnesses your workplace metadata to provide unrivalled insights on the inner-workings of your hybrid workplace. Our AI workplace analytics platform helps leaders answer the most pressing questions about modern hybrid work–so you can get serious about your future.

Win, grow and defend your hybrid workplace with Temporall’s workplace analytics.

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