This leisure company works hard to keep its customers satisfied, safe and most importantly entertained. It’s no small task given that their 5000 employees welcome over millions guests a year across multiple sites.

This company recognised that their ability to deliver consistently great guest experiences is only possible when employees have an engaging and valuable experience too.

However, the pandemic brought a number of challenges to the company. It was facing high employee turnover. Yet the senior leadership team and local site leaders lacked the visibility on employee engagement, their changing culture, the adoption of new technologies and the experience of both frontline employees and those that work in a digital workplace to make effective strategic decisions to boost retention.